Terms & Conditions
FOOD FELLOWS APP SCHEME – TERMS AND CONDITIONS
The Food Fellows App Scheme (the “Scheme”) is operated by the Food, Beverage, and Retail department at the University of Birmingham (“we”).
These Terms and Conditions apply to your participation in, and use of, the features on offer by participating food outlets at the University of Birmingham’s Edgbaston campus (“Campus”).
The key features of the Scheme are as follows:
- you may use your University of Birmingham ID Card (the “Card”) or the Food Fellows App (the “App”) to collect and redeem loyalty points at participating food outlets on Campus, and to potentially benefit from promotional vouchers (“Vouchers”), to be used at participating food outlets on Campus (see sections 1 and 2 below for the relevant terms and conditions); and
- you may use your Card and/or the App to purchase products from participating food outlets on Campus via a cashless system (“Cashless System”) (see sections 1 and 3 below for the relevant terms and conditions).
Use of the Card, the App, Vouchers, Cashless System, or other features of the Scheme will constitute acceptance of these Terms and Conditions, which together with our privacy notice govern our relationship with you.
You must be a student or an employee of the University of Birmingham and reside in the UK to participate in the Scheme and access any of its features described.
- GETTING THE FOOD FELLOWS APP
You may download the App which enables you to participate in the Scheme whereby you will be able to collect loyalty points on purchases made at participating food outlets on Campus, and potentially benefit from Vouchers.
The App is free of charge and can be downloaded from the Apple Store and Google Play Store or (if available) via a QR code that may be found on marketing material within participating food outlets on Campus.
Some mobile devices may not support the App, in which case you will not be able to use it.
You will need to create a new account, or sign into your existing UoB Food account, on the App, before the App can be used, and before you can start earning loyalty points.
You can use the App to:
- create a UOB Food Account
- earn loyalty points on eligible purchases
- top up a cashless purse
- access your Student Living Plus balance (UoB students)
- access your Business Wallet or staff vouchers (UoB staff)
If you change mobile devices, you will need to register the App on your new device before using the App in order to access your information.
University of Birmingham ID Cards: If the Scheme can be run via your Birmingham ID Card you will need the ID Card number in order to register it. If in doubt, the department who issued your Card will be able to tell you the Card number.
Your Card is not a credit or debit card and remains the property of the University of Birmingham. The Card must not be sold or traded in any way. You must not loan your Card to any other person. It is for your exclusive use.
You may only use the Card and/or the App at participating food outlets on Campus and not at other venues participating in similar food schemes.
The University has multiple food outlets which participate in the Scheme. However, not all Food and/or Beverage and/or Retail outlets on Campus participate in the Scheme and you may verify this by contacting the relevant outlet prior to making any purchases related to this Scheme.
You may cancel your participation in the Scheme and/or delete your App at any time but if you do so, you may:
- forfeit the right to any loyalty points that have accumulated on your account that have not been used;
- forfeit any balance of monies on the account where the Cashless System applies (see below regarding refunds); and
- be asked you to return or destroy the Scheme Card and/or delete the App in accordance with our instructions.
If your smartphone with the App is lost or stolen or if your Card is lost or stolen, you must immediately notify us of this by e-mailing foodfellows@contacts.bham.ac.uk. Neither the University of Birmingham nor Food Fellows will be liable for any resulting loss of loyalty points, vouchers, or monies.
We reserve the right to reject any Cards that become unreadable and to refuse to redeem any loyalty points or Vouchers which have been acquired, or accept payment via a Cashless System, where the Card has, or the balance of loyalty points have been acquired, or is suspected to have been acquired, via theft, fraud or any other means that are not in accordance with our terms and conditions.
You may opt in to receive new offers and products through notifications. App users can control their notifications and opt out of receiving such offers and product notifications through the settings in the App.
- YOUR LOYALTY POINTS
If you choose to use a combination of the Card and the App, any loyalty points collected will accrue to one account provided that the Card and App are correctly registered to that same account.
Loyalty points can be accrued and redeemed against certain purchases made on Campus.
One loyalty point is equal to one penny. You will earn 5 loyalty points for every £1 spent at one of the participating food outlets on Campus. No loyalty points are earned for any amounts less a £1 spent. In addition,
You will get one free hot drink when you sign up to the App. This offer is non-transferable and must be redeemed within three months of signing up to the App.
We reserve the right to restrict the products against which loyalty points may be redeemed at our discretion. Loyalty points cannot be accrued or redeemed on alcohol, or merchandise.
No loyalty points will be gained at the point when Vouchers are redeemed.
All Vouchers will have a standard expiration date of 3 months from the date of issue. Food Fellows will not accept any Vouchers once they have expired.
Student Living Plus members, who currently benefit from a 10% discount at Food Fellows outlets, will be rewarded with loyalty points calculated on their discounted transaction, rather than the full value of their purchase.
Loyalty points cannot be accrued or redeemed against any payments made at participating food outlets during any formal University conferences, functions, or events.
Loyalty points will be earned at the time of purchase, provided the Card or the App is presented at the point of sale. If the terminal is not working and/or if our systems are down due to an event beyond our control, you should still be able to accrue loyalty points. However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem loyalty points against your current transaction. If you forget your Card or the App, we cannot add loyalty points to your account at a later date.
Loyalty points will accrue on the entire transaction (or part transaction if excluded items are being purchased). Loyalty points can only be collected against purchases where a till and Card reader are present. An account can hold an unlimited number of loyalty points.
You can check how many loyalty points you have and redeem loyalty points at participating food outlets on Campus. You can also check the number of loyalty points you have collected via the App or on-line by visiting https://uobfood.bham.ac.uk/.
We may change the number of loyalty points you can collect and if this is the case, Food Fellows will contact you via the email you have provided to notify you of this.
You will only be able to redeem your loyalty points against purchases made at participating food outlets on Campus and in such circumstances, the relevant number of loyalty points used for each purchase will be deducted from your account.
When using your loyalty points to make a part or full payment, all available loyalty points must be redeemed against the purchase.
If you have a discrepancy regarding the number of loyalty points on your account, we may require you to provide receipts as proof of purchase to back up any claim. If the evidence is satisfactory to us, we will change the loyalty points allocated to the applicable account to reflect the correct position.
We will not exchange loyalty points for cash. There is no expiry date on points accrued, however if an account is dormant for a period of 12 months or longer, the account will be disabled and all points on that account will be lost.
CASHLESS SYSTEM
We operate a Cashless System at participating Food and Beverage outlets.
You may add a prepaid amount to your Card / App to purchase items on Campus via the Cashless System. You can ask at the relevant food outlet whether they offer the Cashless System.
To use the Cashless System via the Card or App, you will first need to add funds to your cashless purse/wallet by credit/debit card. You can do this either by visiting https://uobfood.bham.ac.uk/ or by adding funds via debit/credit card directly through the App.
There is no minimum or maximum amount that can be loaded on to your account and it is your responsibility to ensure that the figure entered for authorisation is correct. The Card / App can be topped up online using a credit or debit card.
You can check your balance on the App, online via your account, or at a participating food outlets on Campus.
You will only be able to redeem your pre-paid credit against future purchases at participating food outlets on Campus. The transaction total will be deducted from the balance on your account. You will still be able to accrue loyalty points on your account on purchases made using the Cashless System.
If you wish to leave the Scheme, you will forfeit any remaining monies on your Card where your balance is less than £10. If your balance is over £10, please contact us at foodfellows@contacts.bham.ac.uk for a refund. Please note that refunds will be subject to a £10 administration fee which will be deducted from the remaining balance on your Card.
- GENERAL
Food Fellows and University of Birmingham can cancel or withdraw the Card, the App and/or the Scheme for any reason at any time and, where reasonably possible, will provide you with notice of the same. In such circumstances, all loyalty points accrued and Vouchers will be null and void provided that where you have prepaid an amount to your Card / App to use on Campus as a Cashless System, you will forfeit any remaining monies on your Card where your balance is less than £10 and if your balance is over £10, you may contact us at foodfellows@contacts.bham.ac.uk for a refund. Please note that refunds will be subject to a £10 administration fee which will be deducted from the remaining balance on your Card.
We may also change these Terms and Conditions by updating them on our website. You should therefore check the website from time to time to review these Terms and Conditions, because they are binding on you.
We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control. To the extent permitted by law, we also will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the App, Cards or Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, this website or otherwise connected with Scheme. To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in the Scheme. Nothing in these Terms and Conditions excludes our liability for death or personal injury caused by negligence, fraud or for anything that cannot otherwise be excluded or limited by law.
If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
We may transfer the benefits of these Terms and Conditions to a company in the same group as Food Fellows and if we do so, your rights will not be affected in any way.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English courts.
Please retain these Terms and Conditions for your records. If you have any queries about the Food Fellows App Scheme or about these Terms and Conditions, please contact us at foodfellows@contacts.bham.ac.uk